Retrieving Parked Calls: A Guide for Sales Associates

Introduction

This concise guide outlines the steps for sales associates at Beyer Subaru to efficiently retrieve calls that have been parked by the receptionist in Park 1 or Park 2. This process is designed to ensure that customer calls are answered promptly on a first-come, first-served basis.

Parking a call allows you to hold a call in a virtual spot and retrieve it from another extension.

Equipment

Sales Associate Phone equipped with Park 1 and Park 2 Buttons

Instructions

Step 1: Identifying a Parked Call

A parked call is indicated by a red light on the Park 1 or Park 2 button on your phone.
The receptionist will also use the multicast paging system to announce when a call is parked and whether it is in Park 1 or Park 2.

Step 2: Retrieving the Parked Call

If you are available to take the call, quickly press the corresponding Park 1 or Park 2 button with the red light on your phone.
- The red light indicates there is a customer currently waiting in that park slot.
The system operates on a first-come, first-served basis. The first sales associate to press the park button will retrieve the call and be connected with the customer.

Step 3: Connecting with the Customer

Upon pressing the park button, you will be immediately connected to the waiting customer.
Proceed to assist the customer with their inquiry or request.

Conclusion

Efficiently managing and retrieving parked calls is crucial for maintaining high levels of customer satisfaction and operational efficiency at Beyer Subaru. By following these simple steps, you can ensure that customer calls are addressed in a timely and professional manner. For any questions or further assistance, please contact support@equal-systems.com.